FAQ

SETUP & LOGISTICS

How much space does the booth need? A minimum of 8×8 feet of clear floor space. Not sure? Send us the floor plan and we'll confirm.

How long does setup take? We arrive 60–90 minutes early to set up. Breakdown takes about 30–45 minutes after the booth closes. Neither counts against your booked hours.

Delivery and service locations? We deliver and service Chicago to Detroit. Areas include but are not limited to: Chicago, Michigan City, South Bend, Kalamazoo, Lansing, Ann Arbor, and Detroit.

Power Requirements? Regular wall outlet. We bring our own extension cord.

WHAT'S INCLUDED

In every package? Every booking includes an open-air booth with interactive touchscreen, a print template, unlimited photo sessions, instant digital sharing, an on-site attendant, and delivery and setup — no hidden fees.

Difference between the packages? The Standard (3 hrs) is a clean setup. Prints are limited to 800. The Signature (4 hrs) adds a choice of 5 backdrops, props, a custom print template, unlimited prints, extensive branding, ambient RGB lighting, B&W Filter, online gallery, and a guest book. The Experience (5–6 hrs) goes fully bespoke – starting with a consultation call we tailor the booth environment to your desired standard within reason.

What is The Experience? Starting with a consultation call we tailor the booth and it’s environment to your desired standard within reason. Some examples include an enclosed booth, red carpet and stanchions, custom props and backdrops, themed music, etc..

How do guests receive their photos? Instantly. Guests email photos directly from the booth screen or download from the online gallery. Print-outs are also instant.

Can I customize the print design and overlay? Yes. Template designs are included in every package. The Standard includes a basic design with customized wording, The Signature entails an entire custom design, and The Experience adds a fully custom backdrop design as well.

BOOKING & PAYMENT

How do I book? Submit an inquiry through our contact form. We'll respond within 24 hours with a custom proposal. Once you're ready, we'll send a contract and deposit invoice to lock in your date.

Is a deposit required? Yes. 50% is due at booking, with the remaining balance due day-of. Your date isn't held until the deposit is received.

Payment methods? Zelle, Venmo, Cashapp, Apple Pay, Cash.

CANCELLATIONS & REFUNDS

What is your cancellation policy? Deposit non-refundable. Rescheduling / future credit available.

Is the deposit refundable? No. We often begin design work and purchase event-specific materials shortly after booking, so the deposit covers those costs regardless of cancellation.

Reschedule or future credit instead of cancelling? Yes. Your deposit can be applied to a new date, subject to availability. Rescheduling must occur 3 days (72 hours) before the event start, otherwise rescheduling / future credit is not honored.